In recognition and appreciation for his long-standing contribution to scientific developments across multiple disciplines as founding editor, reviewer and author for numerous publications. The second milestone was the launch of Hamdan Bin Mohammed e-University (HBMeU) in 2009, which later was rebranded as Hamdan Bin Mohammed Smart University (HBMSU) to reflect the latest digital technological evolution. This text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector. In this phase … "[15], "A management approach of an organisation centred on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organisation and society. Zairi led the Academic Vision right from the onset as a co-founder. Over a period of 35 years, he has been influencing Quality Management Thinking. The focus of the process is to improve the quality of … "[18], In the United States, the Baldrige Award, created by Public Law 100-107, annually recognizes American businesses, education institutions, health care organizations, and government or nonprofit organizations that are role models for organizational performance excellence. ECTQM has been the architect in the launch of the Middle East Quality Association (MEQA) with Zairi as its first President for the period of 4 years. [3][4] The Navy branded the effort "Total Quality Management" in 1985. It should be noted that there a lot of theories for total quality management, but underlying methodology and concepts are intertwined. Planning Phase. Reprint 1994 by Springer. Sufficient theory is presented to ensure that the reader has a sound understanding of the basic concepts. These include: "Total Quality Management (TQM) in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility. Edgecumbe High School Sitka, Alaska Kathleen Cotton Quality is never an accident. Total quality management (TQM) is a structured approach to overall organizational management. Firms began reexamining the techniques of quality control invented over the past 50 years and how those techniques had been so successfully employed by the Japanese. It was supported by Lloyds TSB who, through their Quality in Education scheme have been assisting thousands of schools throughout the country. TQM is based on all members of an organization participating in improving processes, products, services and the culture in which they work. Over the years, Zairi has guided and supported several government entities such as Saudi Standards, Metrology and Quality Org and Al Ain Municipality. Total Quality Management In Education… www.ijhssi.org 72 | P a g e Total Quality Management used together is usually meant to recognize that real quality requires all elements of the institution to work together towards achieving the end.The concept of TQM is applicable to academics. ", Ad hoc cross-functional teams (similar to, Standing cross-functional teams responsible for the improvement of processes over the long term, Active management participation through steering committees, Measurement, analysis, and knowledge management. UK", "In April 2013 Professor Mohamed Zairi received Fellow membership status from the ASQ for dedicated scholarship in Benchmarking and Best Practice Management, international leadership and promotion of total quality management, for pioneering expansion of education in quality throughout the Arab community by founding the first licensed, recognized online university in the United Arab Emirates and for founding the Middle East Quality Association", "Quality is vital to Middle East organisations and individuals if they are to succeed in the increasingly competitive marketplace and MEQA's activities are devoted entirely to the promotion and dissemination of philosophy, theory, and practice in the field of quality" added Prof. Mohammed Zairi, MEQA President", "During his time at the School of Management, Professor Zairi has supervised over 45 students. ", "Professor Zairi is one of the originators of the concept of Quality 4.0, has recently published the first two books on the disruptive thinking of Quality 4.0 in the World and is leading a major research on Quality Future Thinking", "Professor Zairi is one of the originators of the concept of Quality4.0 – pg 38", "The UAE's excellence transformation & global implications of Quality 4.0", "Professor Mohamed Zairi has played a significant role in growing the quality movement in the MENA Region over the last 25 years", "Professor Mohamed Zairi, Senior Advisor at the Prime Minister's Office, UAE", "The chairman of the Jury of Abu Dhabi Government Excellence Program", "The chairman of the Sheikh Khalifa Government Excellence Program", "Professor Mohamed Zairi held several prestigious Endowed Chairs sponsored by Unilever PLC, SABIC and held the unique and prestigious Juran Chair in TQM for 10 years", "Professor Mohamed Zairi, Juran Chair in TQM, ECTQM, University of Bradford School of Management. This involves the continuous improvement of organizational processes, resulting in high quality products and services. Improved performance is directed at satisfying such broad goals as cost, quality, schedule, and mission need and suitability. Importance of Total Quality Management in Education- Explained! He is also recognized as a luminary in the Global Quality Horizon. Juran. He held the Unilever Sponsorship from 1990 to 1995 at the Bradford University School of Management. In September 2009, ECTQM was renamed as European Centre for Best Practice Management (ECBPM) and became a standalone independent non-profit centre. Zairi, M (1994), Measuring performance for business results, Chapman & Hall of London. Later, it was merged with other regional awards, which is now known as the North of England Excellence like a federation. On 2 June 2005, Zairi held the inaugural lecture for the Juran Chair in Total Quality Management.[22]. Total Quality Management or TQM has the ability to incorporate the quality viewpoints of both external and internal stakeholders in an integrated manner and thus allow a wide-ranging method to quality management that will guarantee quality as well as create possible change and improvement. quality management has a lot to teach education. [2], In the spring of 1984, an arm of the United States Navy asked some of its civilian researchers to assess statistical process control and the work of several prominent quality consultants and to make recommendations as to how to apply their approaches to improve the Navy's operational effectiveness. For quality management in general, see, United States Department of Defense (1988), British Standards Institution standard BS 7850-1:1992, International Organization for Standardization standard ISO 8402:1994. climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value. [3][Note 1]. Significant contribution in 12 Asian countries to make quality happen in this important region. It is always the result of intelligent effort. Since 1996, Zairi had taken up the responsibility of managing The European Centre for Total Quality Management (ECTQM). It combines fundamental management techniques, existing improvement efforts, and specialized technical tools under a disciplined structure focused on continuously improving all processes. He worked on the extension of Juran's philosophy (quality trilogy) to include internet-based business environments and the focus on customer centricity since 2004. For the first time since the start of the Industrial Revolution, the United Kingdom became a net importer of finished goods. Zairi attended primary and secondary school in El Kouif and moved to Annaba, a relatively bigger town on Algeria's Mediterranean coast, to continue his college education. [example needed] According to her, the risks and negative side effects of QM are usually greater than the benefits (see also brand eins, 2010). Zairi also assisted in the implementation of several Excellence and National Quality Award Programs. Several PhD and M.Phil. Zairi also has contributed chapters to books and viewpoints in various professional magazines. The quality control tools and methodology became known as Total Quality Management (TQM). There is no widespread agreement as to what TQM is and what actions it requires of organizations, however a review of the original United States Navy effort gives a rough understanding of what is involved in TQM. Over a period of 35 years, he has been influencing Quality Management Thinking. His father worked in a phosphate mine all his life. MEQA functions as a non-profit organization, with the main purpose being the creation of economic growth and development in the Middle East and North Africa (MENA) and facilitating the free flow of information and the exchange of the best practices in the field of quality. Fellow of the Chartered Management Institute, Fellow of the Royal Society for the encouragement of Arts, Manufactures and Commerce, Fellow of the Hong Kong Quality Management Association, Fellow of the Chartered Quality Institute, Fellow of the American Society for Quality. Increasing user satisfaction is the overriding objective. She demonstrates that zero-error processes and the associated illusion of controllability involve the epistemological problem of self-referentiality. Zairi, M (2009), Total Quality Management: Contributions to theory and Application, ECBPM Publishing House, Bradford, UK (, Zairi, M. (2009), Total Transformational Thinking in Academic Leadership: A New DNA, ECBPM Publishing House, Keighley, UK, (, Zairi, M. (2012), Empathy: If Quality matters why doesn't the Customer?, ECBPM Publishing House, Keighley, UK, (. Many organizations have achieved excellence and competitive lead by putting into practice TQM policy. This text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector. Gone are the vestiges of “Scientific management”… whose watchwords were compliance, control and command. ", "Quality improvement is a continuous effort and conducted throughout the organization. Zairi, M & P. Leonard (1994), A complete guide to practical benchmarking: the driving force for culture change, Chapman & Hall. [1] He is also recognized as a luminary in the Global Quality Horizon. Applying Total Quality Management Principles To Secondary Education Mt. Some of his books, magazines and editorship journals: European Centre for Best Practice Management (ECBPM), The Middle East Quality Association (MEQA), Co-founder of Hamdan Bin Mohammed Smart University, North Staffordshire Polytechnic (University of Staffordshire), European Foundation for Quality Management (EFQM), Hamdan Bin Mohammed e-University (HBMeU) (now Hamdan Bin Mohammed Smart University (HBMSU)), Hamdan Bin Mohammed Smart University (HBMSU), Saudi Standards, Metrology and Quality Org, Asian Pacific Quality Organisation (APQO), Australian Organization for Quality (AOQ), "Professor Zairi has influenced Quality Management Thinking for over 35-year", "Recognized as a Guru and International Expert in the field of Total Quality and Excellence Management", "Quality Gurus in the 21stCentury - 5th page", "What is the role of the Editorial Director, and why do you have an editor specifically for the Asia Pacific region? [4] In 2010, he was awarded the 2009 ASQ Grant Medal for the development of quality management educational programs. Organizations are judged on criteria from seven categories:[19], Joseph M. Juran believed the Baldrige Award judging criteria to be the most widely accepted description of what TQM entails.[10]:650. From the Navy, TQM spread throughout the US Federal Government, resulting in the following: The US Environmental Protection Agency's Underground Storage Tanks program, which was established in 1985, also employed Total Quality Management to develop its management style. He pioneered the Benchmarking and Best Practice Movement in the UK since mid 80s. TQM lives on in various national quality awards around the globe. [8] The private sector followed suit, flocking to TQM principles not only as a means to recapture market share from the Japanese, but also to remain competitive when bidding for contracts from the Federal Government[9] since "total quality" requires involving suppliers, not just employees, in process improvement efforts. students both in the UK and overseas worked under the supervision of Zairi. Concept of Quality Management (Total Quality Management) and Excellence in Education. M. Zairi (1991), Total Quality Management for Engineers, Woodhead Publishing Limited, Cambridge, England. [23], The social scientist Bettina Warzecha (2017)[24] describes the central concepts of Quality Management (QM), such as process orientation, controllability, and zero defects as modern myths. [8] At present, he is acting as a senior advisor for Prime Minister's Office (UAE Government). Planning is the most crucial phase of total quality management. The launch of SME Knowledge Network[24] in 2001, for supporting the growth and to help small and medium-sized enterprises in the UK, with the adoption of Best Practice concepts and to facilitate the sharing and transfer of useful ideas. He is currently serving as the Editorial Director of the Benchmarking International Journal (BIJ), now in its 27th volume. The Navy rebranded its effort "Total Quality Leadership" in 1990. ability to produce high-quality goods at competitive cost, International Organization for Standardization, European Committee for Electrotechnical Standardization, Navy Personnel Research and Development Center, "Transcript of 'The Underground Storage Tank Program's Early Management Challenges' video", "Factsheet: Total quality management (TQM)", "2015–2016 Baldrige Excellence Framework", National Institute of Standards and Technology, "European Centre for Total Quality Management", "A Comparative Analysis of National and Regional Quality Awards", Office of the Deputy Under Secretary of Defense for Total Quality Management, The American Society for Quality resource page on TQM, The Chartered Quality Institute resource page on TQM, https://en.wikipedia.org/w/index.php?title=Total_quality_management&oldid=990811397, Short description is different from Wikidata, Wikipedia articles needing clarification from January 2019, Articles needing examples from January 2019, Creative Commons Attribution-ShareAlike License, The creation of the Federal Quality Institute in June 1988, The adoption of TQM by many elements of government and the armed forces, including the, "Quality is defined by customers' requirements. Joseph M. Juran known as Father of Quality has contributed to this field more than any other person over a longer period. He helped to bridge the gap between academic thinking and the application of practical solutions to problems by translating novel ideas and innovative concepts into useful and purposeful guidelines and blueprints that can be used by managers in all sectors of the industry and commerce. 7. Zairi is also known as one of the main pioneers in the field of Benchmarking and Best Practice Management. "At an inaugural address Professor Zairi spoke on "Total Quality Management- Myth, Mystery, Marvel, Miracle. It covers not only the principles and practices, but also the tools and techniques. In the late 1970s and early 1980s, the developed countries of North America and Western Europe suffered economically in the face of stiff competition from Japan's ability to produce high-quality goods at competitive cost. TQM methods eliminate the repetitive work. [20][21] The first milestone was the establishment of the e-TQM College, which became a global beacon for TQM. He was also awarded the Yoshio Kondo academic prize (2010), celebrating his outstanding research carried out over several years that have advanced the global body of quality knowledge. Achieving quality education is possible only when educational services/products meet needs and expectations, give value for time and efforts and lead to true all-round development of the child – physical, mental, social, moral, spiritual, etc. With business playing a key role in the initiation of TQM at colleges and universities through How do you select, collect, align, and integrate data and information for tracking daily operations? Total quality management was started in 1954 in Japan; It says “Total quality management is an organized structural tool that focuses on continuous quality improvement of product and services by using continuous feedback system.” or “TQM can be summarized as a management system for the customer-focused organization that involves continuous improvement of the process. This gradually led to the establishment of a new concept coined as Excellence Tetralogy. TOTAL QUALITY MANAGEMENT AND EDUCATIONSofia Marisol Zelada 2. A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. [2], The Federal Quality Institute was shuttered in September 1995 as part of the Clinton administration's efforts to streamline government. It may have been first coined in the United Kingdom by the Department of Trade and Industry during its 1983 "National Quality Campaign". Zairi is an Emeritus Professor at the Bradford University School of Management, UK,[19] since September 2009. Zairi began his career by working in the private sector as a production control coordinator and then moving on to be a production manager. [5][6] Recently, he has published several works on the disruptive thinking of Quality 4.0[7] in the World and is also leading a major research on Quality Future Thinking. Ways to apply the concepts and processes of Total Quality Management (TQM) to education are discussed in this document. Outstanding leadership, dedication and contributions to the European Centre for TQM; Spearheading the quality management concepts in various contraries around the world; Being a pioneer in benchmarking practices in the UK; Adopting best practices in management thinking, The development of exceptionally meritorious, technologically innovative and intellectually challenging quality management education programs at Bradford University European Centre for TQM (UK) and Hamdan bin Mohamed eUniversity (UAE), Sustained contributions to excellence through published records, Recognition for being the Cofounder of Hamadan University after 10 years of service, Outstanding Contribution to Global Quality, Quality for contributions in global quality, 10 years of supporting Sheikh Khalifa Government Excellence Program, Sheikh Khalifa Government Excellence Program, In recognition of his ten years supporting Sheikh Khalifa Government Excellence Program. List of Additional Concepts of Total Quality Management. [18] He has successfully examined 50 Doctoral thesis, covering a wide area of subjects and tackling different aspects of Quality Management and its implementation on a global basis, with a unique contribution to the development of theory and management concepts. M. Zairi (1992), The Management of Advanced Manufacturing Technology: Current issues and Implications, Sigma Press Ltd. TQM as a management model, with its emphasis on leadership, strategy, teamwork, rigorous analysis and self-assessment, has a universal … Total Quality Management (TQM) is the methods to achieve productivity and process efficiency by identifying and eliminating problems. Over the last 25 years, Zairi has played a significant role in growing the quality movement in the MENA region. Español 1 641 000+ artículos. TQM — total quality management is a management strategy aimed at embedding awareness of quality in all organizational processes. [2] It is almost certainly inspired by Armand V. Feigenbaum's multi-edition book Total Quality Control (.mw-parser-output cite.citation{font-style:inherit}.mw-parser-output .citation q{quotes:"\"""\"""'""'"}.mw-parser-output .id-lock-free a,.mw-parser-output .citation .cs1-lock-free a{background:linear-gradient(transparent,transparent),url("//upload.wikimedia.org/wikipedia/commons/6/65/Lock-green.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-limited a,.mw-parser-output .id-lock-registration a,.mw-parser-output .citation .cs1-lock-limited a,.mw-parser-output .citation .cs1-lock-registration a{background:linear-gradient(transparent,transparent),url("//upload.wikimedia.org/wikipedia/commons/d/d6/Lock-gray-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-subscription a,.mw-parser-output .citation .cs1-lock-subscription a{background:linear-gradient(transparent,transparent),url("//upload.wikimedia.org/wikipedia/commons/a/aa/Lock-red-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .cs1-subscription,.mw-parser-output .cs1-registration{color:#555}.mw-parser-output .cs1-subscription span,.mw-parser-output .cs1-registration span{border-bottom:1px dotted;cursor:help}.mw-parser-output .cs1-ws-icon a{background:linear-gradient(transparent,transparent),url("//upload.wikimedia.org/wikipedia/commons/4/4c/Wikisource-logo.svg")right 0.1em center/12px no-repeat}.mw-parser-output code.cs1-code{color:inherit;background:inherit;border:none;padding:inherit}.mw-parser-output .cs1-hidden-error{display:none;font-size:100%}.mw-parser-output .cs1-visible-error{font-size:100%}.mw-parser-output .cs1-maint{display:none;color:#33aa33;margin-left:0.3em}.mw-parser-output .cs1-subscription,.mw-parser-output .cs1-registration,.mw-parser-output .cs1-format{font-size:95%}.mw-parser-output .cs1-kern-left,.mw-parser-output .cs1-kern-wl-left{padding-left:0.2em}.mw-parser-output .cs1-kern-right,.mw-parser-output .cs1-kern-wl-right{padding-right:0.2em}.mw-parser-output .citation .mw-selflink{font-weight:inherit}OCLC 299383303) and Kaoru Ishikawa's What Is Total Quality Control? Q. Total quality management (TQM), a management philosophy developed for industrial purposes, is now attracting increasing attention in the field of education. quality management compared to traditional management. It was in the midst of this economic turmoil that TQM took root. He was also a board member. In Ittner, CD and Larcker, DF (1995) Total quality management and the choice of information and reward systems, Journal of Accounting Research 33(suppl. Wikipedia The Free Encyclopedia. It was intended to encourage the use of quality management principles in both public and private sector organisations operating in Yorkshire and the Humber. ), pp. Mohamed Zairi is a British academic and researcher in the field of total quality management and excellence management. Zairi was the first academic professional to be sponsored by Unilever PLC,[12] in the area of Quality and Innovation Management in Europe, which had a lasting impact on the whole Unilever Group and hundreds of organisations covering the Fast-Moving Consumer Goods Sector, Engineering, Aerospace, Automobile, Communications and Computer Industry. This scheme encouraged schools to adopt the principles of quality and excellence through self-assessment and the generic model of Excellence. Some initiatives that Zairi had supported include the launch and development of Regional Award Scheme, known as Excellence Yorkshire in 2000. Different interpretations of TQM in industry, however, may result in contrasting outcomes when TQM is applied in schools. The United States undertook its own soul-searching, expressed most pointedly in the television broadcast of If Japan Can... Why Can't We?. This book provides a fundamental, yet comprehensive, coverage of Total Quality Management (TQM). He has written extensively about the role of Quality in all 4 Industrial Revolutions. Primary elements of TQM Institute of Education and Research, University of the Punjab,Lahore. Reprint 1993 by Butterworth-Heinemann, Oxford, England, and Waltham, Massachusetts, USA. Simply put, it is a management approach to long-term success through customer satisfaction. Zairi, M (2009), Benchmarking and Performance Management: Contribution to Theory and Application, ECBPM Publishing House, Bradford, UK . Zairi is a frequent speaker and gave over 600 keynote addresses at national and international conferences. The advantages of Total Quality management have been valued by many companies around the world. Quality management in 21st century education, Educational Review, Volume 100, Number 7:101-105. Ponzi, L and Koenig, M (2002) "Knowledge management: another management fad?" Over the years, he has also undertaken various externally funded research projects. The attitudes of the respondents regarding the principles of the TQM were within a high mean. "[16], "A term first used to describe a management approach to quality improvement.