Your vehicle insurance at Bharti AXA offers you cashless servicing across India. Upon receipt of full documents, AXA will revert with claim decision within 5 working days. Cookie options Cookie policy AXA Ireland AXA Northern Ireland Medical and Emergency Services are provided by our service provider: AXA Assistance India At Bharti AXA Life Insurance, we endeavour to settle a claim in 5 working days from the date of receipt of last pending document. Payments that need to borne by us at our preferred garage will be made directly to the garage on completion of the repairs. -Ensure that all reimbursement claims are intimated within 7 days from date of loss . -If you have been admitted in a non-network hospital, you can send the documents within 30 days from the date of discharge. Since the platform is highly scalable, adding more brokers and more functionality isn’t a problem, and changes can be made without disruption. -Attach all supporting documents against the claim type and send it by mail, email or fax. Manage and track your claim any time, anywhere! Aviation Claims: AVIATIONCLAIMS@AXA-IC-COM. With it, you can track and know the status of your claim request. File A Claim. Upon admission (whether for an emergency or a planned procedure), a preauthorization request form has to be filled in by the treating doctor. The portal enables 3000+ brokers to see: Now brokers can instantly retrieve their customer’s claim information 24/7 from a desktop, tablet, or mobile device. We will examine all claims on individual merit and reimbursement will be paid later, if your claim is admissible. ... submit the claim form together with the required supporting documents to us directly or through your insurance consultant. You need not make any payment to the hospital if you have received the authorization letter, except if: The bill amount is greater than the Sum Insured. ... Our claim officer will review your claims and will update your claim status in 14 days' time. Submit all the required documents to the CSM and get them verified with the originals. Policyholders can access the website directly to check their claim status. If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. -Intimate Bharti AXA General Insurance within 24 hours of occurrence of claim. If the insured person is unwell and not in a position to make the claim, then the next adult member must take care of all details. eServe provides an elegant and highly-functional front-end that works on both mobile devices and desktop computers. User name; Password; Sign In. The advertisement contains only an indication of cover offered. AXA needed a broker portal, fast. Insurance is the subject matter of the solicitation. -We will settle your claim within 30 days from the date of submission of the requisite documents. Registration No: 130. -Send us all the original bills and other necessary documents along with the claim form. You can track/manage your claims using the reference number provided to you by email and SMS when you when you submitted the claim through MyAXA or through our claims retrieval page. Find the nearest garage by selecting location and vehicle type. AXA is making claims even easier, so now you can see how your customers claim is going, as it’s going. Bharti AXA General Insurance; Track My Claim AXA on the web. Please quote our reference number when corresponding with us. They chose OutSystems for its: Armed with OutSystems, the IT team built the eServe insurance portal in just three months, about half the time it would take with traditional development methods. Ensure that all reimbursement claims are intimated within 7 days from date of discharge. Do not panic for auto email received from recovery agencies, instead intimate Insurance Company, Directly negotiate with service providers and make arrangement for medical evacuation and repatriation without intimating Insurance Company. Using eServe you can view your AXA claims, including those settled up to 5 years ago. Our CSM will inform you about the balance amount that has to be paid by you as per policy terms and conditions. Download and submit the completed claim form with all listed supporting documents to AXA or your Agent within 30 days from the date of incident. Below is your claim tracking number. You may also download the form, to download. If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. Notify us immediately in case you receive any emails from overseas hospitals or recovery agencies for payments. Get started with Web Claims today. Take the vehicle immediately to the suggested garage. Depending on your insurance needs, you can contact AXA … We will get back to you as soon as we are able to get your Quote. For reimbursement, you can send all required claim documents to us seeking reimbursement. Insurance is the subject matter of the solicitation. Bharti AXA provides a comprehensive cover for your car,so you can drive hassle-free. Insurance is the subject matter of the solicitation. Always discuss with us the options of medical evacuation and undergoing treatment in India, unless it’s an emergency. In the unfortunate event of any emergency when traveling abroad, you can rely on our absolute assistance in getting you help, quickly. This will have your Bharti-AXA General Insurance (BAGI) claim number along with the next steps towards your claim settlement process. Create Your Account. You can download the claim form and attach supporting documents against the claim type and send it by mail, email or fax. During the pilot program and again after rollout, brokers found the system intuitive and easy to use without special training. If for any reason AXA requires further information to process your claim, simply enter your claim reference number and reupload the information to ensure the claim is processed as quickly as possible. Car Insurance Claim form If you're looking for the easiest way to file your claims, you can fill the form below with the required information and one of our claims representatives will contact you shortly. We will settle your claim within 30 days from the date of submission of the requisite documents. File A Claim. Besides the damage to the vehicle, submit all mandatory documents, such as. In less than 24 hours of your claim registration, a BAGI representative will call you explaining the complete process and intimating you about the various documents that you will need to furnish for claim processing. And calls to customer service have slowed, allowing AXA to greatly reduce call center costs. This will have your Bharti-AXA General Insurance (BAGI) claim number along with the next steps towards your claim settlement process. Concerned that brokers would move their business elsewhere, AXA called on its IT team to build an innovative insurance portal. For more details on risk factors, terms, conditions and exclusions,please read the sales brochure carefully before concluding a sale. Managing and tracking your claim could not be easier. For any information pertaining to our other products, you can call us on 080-49010222. Log in to your AXA Account and check your policy documents to make sure you’re covered for your particular claim. Bharti AXA Life Insurance Co. Ltd. Once your claim is registered, you will receive a confirmation SMS on your registered number within an hour. Click here for the list of 4500+ hospitals covered in this facility. Do note that pre- and post-hospitalization bills can be sent within 15 days from the end of post-hospitalization period as specified in your policy. ), Next steps and timelines in the claims workflow for each individual claim. Original claim form to repairer or surveyor and get them verified with originals. No. Get in touch today For further information on eServe, or if you have any questions that aren't answered by our user guides, send us an email. North American policyholders can call 1-877-720-8844. While registering the claim, please provide the following information: Claim form, death/disability certificate, admission/discharge summary are the basic documents required for claim settlement. The tracking number … However, in case we need to investigate the matter, the time required for settling the claim would be extended. Surveyor will assess the loss based on policy terms and condition. AXA needed a new platform to drive legacy system modernization. File an FIR at the police station nearest to the accident spot in case of third party property damage or bodily injury, theft, malicious damage, key loss and major accidents. -If everything is in order, we will effect payment within 21 days of receiving all documents. How long will my claim take? Photocopy of the investigation report which confirm the diagnosis, e.g. … If the patient gets admitted post survival period, then cashless benefit in network hospital can be extended up to the benefit amount by the TPA. Ask for discounts for any medical consultations or hospitalization if you are paying the bills and getting reimbursement later. Provides innovative insurance solutions for both personal and business needs. Note: This portal is best viewed on Chrome, Firefox, Safari, IE 8 and later versions (with disabled compatibility mode) If you do not agree with the Terms and Conditions, then please refrain from accessing or using the Website. AXA Singapore is one of the world's leading insurance companies. In the unfortunate event of an accident, you can rely on our absolute assistance in getting you back on your feet, quickly. The form is available with our network of hospitals and the same can also be obtained from any of our offices. -To avail our worldwide cashless facility, you can reach us on +844-691-8883 (for Canada), +844-691-8885(for USA) or +91-120-4593503 (for the rest of the world, excluding Canada and USA). You can avail of cashless hospitalization. -You can also email us at bagi.travel@bhartiassistance.co.in. -Our Claims Service Representative will guide you through the claim registration process. What should I do if I become ill when abroad? Please wait... We are calculating your premium. Accident/Loss Date : * Claimant's Name should contain at least 5 characters. In the unfortunate event of a car accident, you can rely on our absolute assistance in getting you back on your feet, quickly. You can reach out to us through below mediums to initiate your claims: If the treatment is not covered under your policy, a letter will be sent along with the reasons for rejection. It’s fast, simple and convenient! immediate claims access on any device for 3000+ brokers, No lock-in, open standards-based platform, AXA's eServe insurance portal for brokers, Real-time insurance claim status tracking, Identification of suppliers allocated to claims, Next steps and timelines in the claims workflow, Clear identification of suppliers allocated to claims (repair shops, etc. If for any reason AXA requires you to submit your documents again,the current status will be "Documents Pending". -You have the option of Cashless and Reimbursement claim facility. Please sign in. The eServe insurance portal for brokers provides immediate online access to customer claims data from any device. In the two years since adopting OutSystems, BPL Global delivered 10 applications that have transformed the efficiency of brokers, administration, and compliance functions while improving customer experience. Follow this easy process to get critical illness claim: Claim form duly signed along with attending physician statement, Photocopy of the discharge summary and final bill. First Floor Hosto Centre, No. Rest assured that AXA will handle and settle your claims fairly. Additionally, AXA launched a customer version of eServe that enables policyholders to directly access information about their claims – another boost to customer satisfaction. We will record details of the incident and advise you of the next steps. After your account is created, you can register your new claim with us, track the status of existing claims or upload your documents. Get Ready. Simply follow these steps and you will soon be on your way to a quicker claim settlement. See first hand how your team can rapidly create and deploy critical applications that evolve with your business. Cashless Hospital Network We are facing some technical difficulties while fetching your quote. 43, Millers Road, Vasanth Nagar, Bangalore-560052 | Email : customer.service@bhartiaxa.com Toll Free Number: 1800-103-2292. Bharti AXA General will reimburse the approved claim amount directly to the customer. Claims specialist will review and assess. Please note that the contact details listed below are for policies taken out through a broker only. The form is available in all the network hospitals or can be downloaded from our website, to download, You can also request for the form via email, The action of pre-authorization will be done within, 6 hours post receiving all the documents and formalities for emergency admission , or. You can contact us through any of our 24x7 convenient intimation modes, Call us on a toll-free number (1800-103-2292) or. You might also have to pay the difference if the authorized amount is less than the estimated/ actual bill amount. You will receive authorization (post discussion) for emergency admission within 6 hours of us receiving the form. You have an option of several cashless garages across India. Your health insurance at Bharti AXA offers you cashless servicing across India. All you need to know about your claim(s) You will find all your relevant claim informationon this page - from the current status as well as all relevant information regarding the reimbursement of your claim. AXA Canada Contacts. If the insured person is unwell and not in a position to make the claim, then the next adult member must take care of all details. AXA Cooperative Insurance Company is a Saudi Joint Stock Company with a paid up capital of SR. 500,000,000 8641 Nasr Ibn Sayyar– Al Wizarat Dist. Provides access to view all AXA Commercial and Personal Intermediary claims within the agencies they have been given access to by their Broker Administrator (s). Always provide alternative contact telephone numbers of relatives back home in India. At AXA Health, we know each doctor's specialism and sub-specialism. When you buy an insurance policy, you're buying a promise. If everything is in order, we will effect payment within 21 days of receiving all documents. Share complete information regarding the event and claim amount on the claim form to enable us to understand the scenario and help process your claim faster. Claim settlement time depends on complete submission of claim documents as required by the Company. In less than 24 hours of your claim registration, a BAGI representative will call you explaining the complete process and intimating you about the various documents that you will need to furnish for claim processing. If you have been admitted in a non-network hospital, you can send the documents within 30 days from the date of discharge. AXA Simplifies Claims Tracking for 3000+ Brokers With Self-Service App 50% reduction in development time 3000+ immediate claims access on any device for 3000+ brokers Also, would like to convey my thanks to Bharti AXA life for prompt settlement of the death claim (within 4 working days) which is truly outstanding and best of my knowledge Or, policyholders can call 1-610-968-2600. 3. Collect and retain all your original receipts of purchases during your overseas trip, especially those against any event giving rise to claim. Keep up the good work continue and wish u all success ahead in life. For USA - 844-691-8885  AXA’s IT team turned to OutSystems application development platform to help them build an enterprise-grade solution fast. Depending upon the coverage opted for, benefit under the policy will be calculated and the claim will be settled within 10 days of receipt of all documents. Medical certificate which states details of the treatment and fitness. Riyadh 12622 – 3756 P.O Box 753, Riyadh, 11421 Saudi Arabia, Tel: 8001160020 How could the IT team build a broker portal quickly, with limited resources, that could be accessed by mobile phones, tablets, and PCs? OutSystems enabled the integration with AXA’s legacy system, ACS, an in-house platform based on Oracle and .NET. You may be contacted for more information if required. No more threat of leaving for a better broker experience elsewhere. New Delhi, India, In case of claim or emergency assistance whilst abroad, please contact the international Toll Free Numbers given below:  If you have any questions on Group Disability Claim, please do not hesitate to contact our customer service representatives at (852) 2519 1166 or email us by eb.claims@axa.com.hk for more information. If you don’t have a MyAXA account you can track your claim online through ManageYourClaim. Bharti AXA General will initiate the claim process. Once the work is completed, the garage will submit its repair invoice and the re-inspection of vehicle will be done. We will appoint a surveyor to come and physically inspect the car within 24 hours. Bharti AXA Life Insurance Co. Ltd. Register a claim by contacting our 24 hours helpline on 080-49123900 or email us at claims@bharti-axagi.co.in. "OutSystems enabled us to rapidly build a web-based portal for our brokers that helps them better serve their customers and eliminated unnecessary processes and delays.". Our promise is to deliver an exceptional claims experience. Inform us about any hospitalization event whether or not the hospital asks you for any other details except policy copies. Claim Type : Motor Non-motor Vehicle Reg. Download Smart Drive Two Wheeler Insurance Policy Claims Form, Download Two Wheeler Long Term Package Policy Claims Form. We will dispatch the claim form as soon as we receive the notification. If your claim is rejected, a letter will be sent explaining the reason for the rejection. With AXA XL's global footprint, culture of service and unparalleled expertise, we'll be there for you -wherever and whenever you need us. (Please enter 8 digits [S9700123] from your policy No: For eg:FPV/S9700123D6/012/1), Please enter either policy number or claim no, (http://www.bharti-axagi.co.in/contact-us), Note the vehicle registration number of the opponent vehicle involved in the accident, if vehicle has collided with another vehicle. Submit your Travel Insurance Claim online now. CAG report in case of Coronary artery disease/ Bypass Surgery or biopsy report in cancer cases. You simply have to call the AXA Motor Claims toll free number 800 116 4845 to open your claim. With the advanced search option you can find a claim using your policy number, name, postcode or registration number. Your claim request has been successfully registered and the appropriate team notified. Note down the name and contact numbers of witnesses, if any. You can track/manage your claims using the reference number provided to you by email and SMS when you when you submitted the claim through MyAXA or through our claims retrieval page. Simply follow these steps to make your claim settlement faster. We use cookies to give you the best possible online experience. : * Please fill in either Policy No or Claimant ID. If your treatment is not covered under the policy, you must pay all bills and send us the original and other necessary documents along with the. For Commercial Vehicle claim submit Fitness Certificate, Route Permit ,Goods Receipt (If loaded) etc. To make the claims process quicker, you should ask your travel provider to give you a notification stating that the alternative flight they offered you was more than twelve hours after the original flight. American Integrity Insurance Group needed to act quickly ahead of the upcoming hurricane season to devise a more responsive way to serve policyholders when disaster strikes. Provides innovative insurance solutions for both personal and business needs. Our Claims Service Representative will guide you on the process. Making a travel insurance claim. Secure your joyous family trips with Bharti AXA international travel insurance cover. Find out more about AXA’s new online Claims tracking tool eServe. : Policy No. For Rest of the world excluding Canada & USA +91 11 47324403. Your claim notification must reach Bharti-AXA General Insurance (BAGI) within 48 hours of date of admission to the hospital or before discharge from the hospital, whichever is earlier. You can download the claim form here. Whether individual or a family, simply follow these steps and you will soon be on your way to a quicker claim settlement. For a planned procedure, the action of pre-authorization will be done within 48 hours from the date of admission. But there was a catch – IT spent most of its budget maintaining existing applications and aging legacy systems. Welcome to AXA. You can submit your claim direct to our claims team, upload supporting documents direct to your claim, and track the progress of your claim at any time. Tracking your claim If you would like to track the progress of your claim please login to your MyAXA account for an immediate update. Instead, they had to call AXA’s overburdened customer service center and wait on hold. Click here, Download Private Car Insurance Claim Form. IRDAI Registration No.139 | CIN-U66030KA2007PLC043362, Trade Logos displayed in the document belongs to Bharti Enterprises (Holding) Private Ltd and AXA SA respectively and used by Bharti AXA General Insurance Company under license. 403, B 404, Copia Tower, Jasola District Centre We are facing issues in connecting to the Payment Gateway, please try after sometime or call 022-6118-8888. AXA Ireland Portal prod environment. Your claim notification must reach Bharti-AXA General Insurance (BAGI) within 48 hours of date of admission to the hospital or before discharge from the hospital, whichever is earlier. AXA will continuously improve the eServe portal to provide additional benefits to brokers and customers. Do ensure that all relevant and necessary details are included in the claim notification, Name of covered person/insured member making the claim, Phone number of the attending medical practitioner/hospital. Please remember it is important that you report any accident /damage to your vehicle first to police and then to us immediately. 4. Click here to enquire the status of your existing claim. File A Claim. AXA made brokers and customers happy (and reduced costs) by building an insurance portal for brokers in three months using the OutSystems platform. The claim should be submitted post 30 days of survival only as it is benefit plan. Our Claims Promise. More importantly, using OutSystems gave AXA the means and vision to achieve future legacy system modernization and digital transformation across the organization. Find the nearest hospital by selecting location. If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. For general assistance call on 1800-103-2292 (Toll free) or write to us at customer.service@bharti-axagi.co.in. Safeguard the health of your loved ones with a wide range of Bharti AXA health insurance plans. When your policyholder needs to make a claim, contact our claims team who will immediately take action to help. Registration No: 130. Bharti AXA General Insurance Company Limited. Please select the relevant claim type below and ensure that you have all of the information you need before you start. To download Bharti AXA General Insurance cashless hospital list across TPAs, please click here, Download Health Insurance Cashless Claim Form, Download Health Insurance Reimbursement Claim Form, Download List of Blacklisted & Excluded Hospitals. Our Fast Track Appointments scheme will get you to the right person first time. Your attitude towards the customer and knowledge of handling the claim is really impressive. We have a simplified claims procedure so you can focus on getting better while we look at bringing the best service to you. Independent brokers with AXA Commercial Lines expected easy online access to their customer’s claim information from any device. AXA Assistance is authorised and regulated by the Financial Conduct Authority and is entered on the FCA register, number 439069. For Canada - 844-691-8883  Ride without worries, with Bharti AXA long term two wheeler insurance plan. AXA Singapore is one of the world's leading insurance companies. -If your claim is rejected, a letter will be sent explaining the reason for the rejection. Denial of a cashless claim need not mean your claim has been rejected. You’ll need to have your policy number, and keep incident details to hand such as dates, reference numbers and receipts, and we’ll guide you through the rest. Our new online Web Claims service includes lots of online help and is the fastest way to have your claim assessed. This AXA Website Uses Cookies. If you didn't take out your policy through a broker, but need assistance, please visit www.axa.co.uk. Intimate us about any medical evacuation and repatriation events on time in order for us to assist you better. AXA, the #1 ranked global insurance company, wanted to strengthen relationships with independent brokers by providing them with immediate online access to customer claims data from any device. Click to proceed. Register your claim online in your AXA Account and we’ll be able to assess your claim. You can see at a glance whether there have been any changes to your claims in the last 24 hours. Apologies for the inconvenience caused to you. There is an Excess/ deductible, which have to be borne by you.